Why Everyone’s Moving to Agents

Copilot Was Step One— Enterprise Agents Are Step Two

Most enterprises are past “Should we adopt Copilot?” The question now is how quickly AI can move from helping users to executing workflows—and how safely it can scale across ERP, CRM, and other business-critical systems.

Three signals make the direction clear:

Agent building is already mainstream. Microsoft says 230,000+ organizations—including 90% of the Fortune 500—use Copilot Studio to create and customize agents.
Agents are scaling fast. Microsoft reports 1M+ agents created in a single quarter across SharePoint and Copilot Studio—up 130% QoQ.
The agentic era is accelerating. Microsoft cites an IDC projection of 1.3B AI agents by 2028, signaling a shift toward agent-based operating models.

Forrester’s warning is simple: the biggest hurdle isn’t the agents — it’s the people side. In a March 2025 survey, 62% of adults who had used or heard of genAI worried about their jobs, which makes trust and change management a first-class requirement.

Download the report