What We Do to Drive
Positive CX with a High
Return on Investment

Enhancing Self-Service with AI-Powered Automation

We leverage AI and machine learning to provide intelligent self-service options, enabling quicker resolutions and smoother customer interactions. We ensure a seamless handoff from self-service tools to agents, delivering continuous, frictionless journeys.

Designing End-to-End Customer Journeys

We help banks and financial clients convert prospects into loyal customers by creating seamless digital experiences. We integrate marketing, CRM, and customer service systems, eliminating silos and ensuring smooth, omnichannel interactions.

Unlocking a 360-Degree Customer View

We help you connect data across marketing, sales, and service platforms, creating a unified 360-degree view of customers. This helps banks spot opportunities for cross-sells, improve engagement, and drive long-term growth through personalized experiences and data-driven insights.

Check how we deployed Salesforce CRM to boost efficiency for a leading financial institution

Read our case study

Driving Digital Transformation in Banking and Financial Services | Korcomptenz

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Products and Solutions that Drive Business Value

Customer Engagement Analytics Assessment and Roadmap

We offer a unique, cost-effective Customer Engagement Analytics Assessment and Roadmap that analyzes your current state and systems and makes actionable recommendations for immediate and long-term improvements to how you capture and manage customer related data including the reports you need to generate lasting value.

What’s Included in the Assessment

✅ Review of your current customer-facing systems, marketing channels, and data warehousing strategy

✅ Review of your current customer engagement reporting and overall reporting strategy

✅ Identification of any gaps, silos, or other barriers to creating a 360% view of the customer

✅ Meetings with key stakeholders to understand their pain points and your overall vision for customer engagement

✅ Final report and review session on your current state and potential road map to drive your overall customer engagement strategy

✅ Opportunities to leverage next generation machine learning and Artificial Intellligence technology now and in the future

Throughout the assessment process, Korcomptenz strategic and technical experts will collaborate with your leaders and key stakeholders in sales, marketing, and technology to understand your needs and systems, and guide you every step of the way.